frequently asked questions
We provide a wide range of office furniture, including office chairs, executive desks, reception desks, conference tables, and office cabinets. Whether you are setting up a new office or upgrading your current space, we have solutions to meet your needs.(Customisation involves an extra fee, and if no specific requirements are shared, the product will be supplied in its standard version.)
Yes, we do. We can customise reception counters and other office furniture, including size, colour, and materials. Please contact us to discuss your specific requirements.
All of our furniture is made from high-quality, durable, and eco-friendly materials, and complies with relevant Australian safety and environmental standards for your peace of mind.
Each piece of furniture undergoes strict quality control before leaving the factory to ensure durability, structural strength, and craftsmanship, making it suitable for long-term use.
All of our products can be ordered in bulk to meet business purchasing needs. We also provide customization options and exclusive discounts for large orders.
We accept a variety of payment methods, including Visa, Mastercard, Amex and Bank Transfer, making your shopping experience simple and flexible.
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. If the order has been produced, a cancellation fee may be incurred. Please refer to the Return&Refund for details.
Overseas delivery usually takes 42-63 business days, depending on your location and product availability.
In stock in the AU, expected delivery in 6-13 business days.
We will keep you updated on the delivery status and estimated arrival date.
We deliver to all major cities and most regions across Australia. For remote areas, please contact us to confirm availability.
Shipping fees are based on the order size and delivery address, which will be displayed at checkout.If you would like to know more detailed information about shipping costs, please contact our customer service team.
We provide both printed and digital installation guides. If you encounter any issues during assembly, our support team is available to assist you.
Minor damage or issues: Please contact our customer service team. We will arrange replacement parts.
Severe damage: We can replace the item with the same model or provide compensation.
If no resolution can be reached: We will issue a refund.
You may request a return or exchange within 14 days of receiving your order, provided the items are unused and in their original packaging. Please see our Returns&Refunds page for full details.
At the moment, we are not registered to issue formal tax invoices under the current tax system. However, all our prices are inclusive of tax, and there are no additional fees to pay. For every order, we provide a detailed receipt and order confirmation, which can be used for your internal accounting and record-keeping.
If you’re purchasing for your business, we’ve got you covered. Enjoy exclusive bulk order discounts of up to 25%, tailored to the size and type of your order. Our expert team also provides office layout and furniture planning services, helping you create a workspace that’s both functional and inspiring. Get in touch with us today to discuss your project and unlock your savings.
You can reach us through:
Email: support@panfae.com
Form: Bulk Order Form. Click here to see more detail.
Online Chat: Live support available on our website